Ways to do research and design activities with the people you support or any other stakeholder. Includes resources for user research, ideation, co-design workshops and other activities.

What unconscious bias is and how it excludes people. How to reduce it in digital projects. Challenges when dealing with unconscious bias. From NCVO.

Want to learn how to take a human rights and equality-first approach to digital practice and service design? This Catalyst-funded 6-part email course will show you how. Includes lessons on person centred design, AI, rights, accessibility and a practitioner checklist.

What you need to think about when you ideate. Different ideation techniques. How to decide which of your ideas you want to test.

Key climate and environmental considerations for planning, designing, managing and procuring digital services.

Using insights from current journey mapping, create an ideal future service experience by fixing the difficulties people have in using your services.

What service design means. How to use service design in your organisation. How to design more user-centred services.

What UX stands for. Design disciplines that work to create good UX. The UX design process.

Why you should develop digital services incrementally and test often with users. Avoid big project plans, work in small cyclical stages. Part of agile working.

More examples of good and bad design on a charity website. 2 parts, 9 points, with suggested improvements from content design and UX specialists.

What is content design? Making your website easier to use with good content. Examples of good and bad content design.

Self-study: learn an iterative approach to solving problems and developing services. 5 video modules, delivered weekly by email. 1 hour per module. Downloadable templates. Learn at your own pace.

A quick, easy and entertaining way to learn the secrets of digital service design. 30 minute read.

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.

What fast food, fast drivers and hasty breakups can teach us about assumptions. Knowledge boards, assumption testing and more help.

As charities we can be good at creating social value, and at solving social problems. But if you want people to use your digital service then you need to learn about user value too.

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.

Pearls of wisdom from charity digital old timers who've been there and done it.

Free online workshops, which offer the first step, or ‘hop’, into digital service design and good websites design for charities.

A charity guide to seven different types of design. All design disciplines are similar.

You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.