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What skateboards and motorbikes can teach us about designing digital services

You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.
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How to embed collaboration in the design process

As Founders and Coders' latest Collaborative Digital Training Programme concludes, Gregor Thomson explains why collaboration is so key to the sprint process.
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How to turn your user stories into a prioritised action plan

Becky Taylor of Deckchair looks at how to prioritise the work that needs to be done on your website using a simple framework.
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How to build online communities for your service users

Your users have never been seeking meaning, purpose and connection as much as they are now. Here’s some essential tips on bringing them together online.
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Turning the tap back on: creating empathy through online services

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.
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Ten tips for new charity digital leads

Pauline Roche, a freelance writer and broadcaster about charity digital, gives her top ten tips for people who've just taken on responsibility for digital in their charity.
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Design tool: 'user need statements' and why charities should use them

Learn how to use user need statements to create accessible digital services that your users need.
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Top tips on service design

Most assumptions are wrong. It sucks but it's true. This has big implications for how we design services in the sector. But assumptions can be fixed. Here's how...
Jargon busting
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Jargon busting

Confused by all the digital lingo?! Resources with all of the keywords to get you up to speed.

Getting advice
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Getting advice

Get free advice on any digital, data or design project.