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Learn design thinking

Self-study: learn an iterative approach to solving problems and developing services. 5 video modules, delivered weekly by email. 1 hour per module. Downloadable templates. Learn at your own pace.
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The Charity Worker and the Digital Service Designer - a story

A quick, easy and entertaining way to learn the secrets of digital service design. 30 minute read.
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Learn prototyping: how to use an experimentation mindset to create new digital things that work

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.
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Service design: how to test what you think you know about your users

What fast food, fast drivers and hasty breakups can teach us about assumptions. Knowledge boards, assumption testing and more help.
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5 words of wisdom from charities who dove into digital service design in 2021

5 projects look back on what they’ve learnt about designing and implementing digital technology into their services.
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User value: what Facebook and Mario Kart can teach charities about digital services

As charities we can be good at creating social value, and at solving social problems. But if you want people to use your digital service then you need to learn about user value too.
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What is a Tech for Good Project?

Tech for good projects are the same as digital service design projects. They aren't digital fundraising, capacity building, comms or strategy.
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Three ways to help your digital project be successful

How to focus your approach, understand user and social value and build a strong team.
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The Inigo Montoya Guide to Agile

We aspire to eliminate jargon in our work. But you might still sometimes hear the word ‘Agile’ used enthusiastically. So, in the spirit of Princess Bride’s Inigo Montoya we try to explain what it actually means...
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Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.
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Digital Service Design: SCVO's guide

SCVO's digital service design information hub.
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Design Hops: Learn digital service design for charities

Your charity needs people who can think like a designer. Anyone can learn to do this. It's not so difficult. Design Hops are an easy way for charities.
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7 pieces of advice for charities looking to build digital services for the first time

Pearls of wisdom from charity digital old timers who've been there and done it.
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Design Hops online

Free online workshops, which offer the first step, or ‘hop’, into digital service design and good websites design for charities.
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Why service design is co-production with knobs on

Move over co-production, service design is now the best way to involve your users in designing services. And it's more fun.
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From Service Design to Donald Duck design: what the jargon means

A charity guide to seven different types of design. All design disciplines are similar.
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What skateboards and motorbikes can teach us about designing digital services

You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.