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How to turn your user stories into a prioritised action plan

Becky Taylor of Deckchair looks at how to prioritise the work that needs to be done on your website using a simple framework.
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How to build online communities for your service users

Your users have never been seeking meaning, purpose and connection as much as they are now. Here’s some essential tips on bringing them together online.
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Ten tips for new charity digital leads

Pauline Roche, a freelance writer and broadcaster about charity digital, gives her top ten tips for people who've just taken on responsibility for digital in their charity.
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Why the project initiation phase is really important to your digital project

The project initiation phase is about starting your new project correctly. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans, director of Reply, argues that this is a big problem.
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Why service design is co-production with knobs on

Move over co-production, service design is now the best way to involve your users in designing services. And it's more fun.
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Is it time to go beyond user-centred design?

User-centred design is at the heart of a lot of digital philosophy. But users don't exist in isolation, they're embedded in communities and systems. We explore what this means for good design.
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What Facebook and Mario Kart can teach charities about digital services

As charities we can be good at creating social value, and at solving social problems. But if you want people to use your digital service then you need to learn about user value too.
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Google Ads for charities: how to get started the right way

We look at how charities can make the most of Google Ad Grants.
Jargon busting
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Jargon busting

Confused by all the digital lingo?! Resources with all of the keywords to get you up to speed.

Getting advice
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Getting advice

Get free advice on any digital, data or design project.