Leadership and strategy
Help with digital strategy, governance and leading digital transformation. For everyone, not only senior managers.
Creating and running digital services
How to take existing services online or design new ones.
Understanding what your users need
How to carry out user research and create personas and user need statements. So you can design online services that match people's needs and behaviours.
Designing digital services: the basics
What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.
Designing digital services: next steps
Using design tools and techniques. Creating different types of digital services. Creating human connection online. Content design.
Making a good website
How to create a website that does what your users need it to do.
Writing for your users
How to use words and other content to make your services work better for your users and everyone else.
Making services safe
Digital safeguarding. Risk assessing online platforms. Safely connecting vulnerable people online.
Making services accessible
Accessibility. Your website. Accessible content. Accessible facilitation. Hybrid events.
Making services inclusive
Digital inclusion. Reducing exclusion. The Digital Champion model. Inclusive online learning.
Advice on day to day digital tools, people and practices.
Building staff skills
Understanding the digital skills you have and those you need. Running a skills survey. Running a skills programme.
Managing data and keeping it secure
Choosing a database or CRM. Finding data. Using data. Data protection. Cyber security.
Choosing remote working tools. Running remote meetings. Using tools. Running hybrid meetings.
Working with digital experts
Choosing the right one. Asking the right questions. Making the most of partnerships.
Working in the open
Benefits for you and others. Weeknotes. Sharing work outside your organisation. Reusing others' work. Copyright. Creative Commons.
Marketing your services online
About digital marketing. Social media marketing. Google Ads. Digital storytelling.
Measuring your impact
Why do it. How to track value and evidence. Measuring attribution. How to build good relationships with measurement activities.
Tools and software
Choosing and using digital tools for productivity, collaboration and decision making.
Funding digital work
How to fund if you're a funder. How to get funded if you're a provider.
Inspiring stories from other charities.
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