Leadership and change

Help with digital strategy, governance and leading digital transformation. For everyone, not only senior managers.

Leading digital change
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Leading digital change

People, strategy, digital transformation, governance, leadership, ways of working. For anyone leading anything.

Creating and running digital services

How to take existing services online or design new ones.

Understanding what your users need
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Understanding what your users need

How to carry out user research and create personas and user need statements. So you can design online services that match people's needs and behaviours.

Digital service design: basics
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Digital service design: basics

What digital service design means. How it's different. Why it's the best way to create online services that people need and want to use. Free learn design thinking course.

Digital service design: next steps
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Digital service design: next steps

Using design tools and techniques. Creating different types of digital services. Creating human connection online. Content design.

Making a good website
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Making a good website

How to create a website that does what your users need it to do.

Making services safe
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Making services safe

Digital safeguarding. Risk assessing online platforms. Safely connecting vulnerable people online.

Making services accessible
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Making services accessible

Accessibility. Your website. Accessible content. Accessible facilitation. Hybrid events.

Making services inclusive
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Making services inclusive

Digital inclusion. Reducing exclusion. The Digital Champion model. Inclusive online learning.

Working digitally

Advice on day to day digital tools, people and practices.

Managing data and keeping it secure
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Managing data and keeping it secure

Finding data. Using data. Data protection. Cyber security.

Working remotely
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Working remotely

Choosing remote working tools. Running remote meetings. Using tools. Running hybrid meetings.

Working with digital experts
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Working with digital experts

Choosing the right one. Asking the right questions. Making the most of partnerships.

Working in the open
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Working in the open

Benefits for you and others. Weeknotes. Sharing work outside your organisation. Reusing others' work. Copyright. Creative Commons.

Marketing your services online
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Marketing your services online

About digital marketing. Social media marketing. Google Ads. Digital storytelling.

Measuring your impact
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Measuring your impact

Why do it. How to track value and evidence. Measuring attribution. How to build good relationships with measurement activities.

Useful tools
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Useful tools

Digital tools for productivity and collaboration.

Funding digital work

How to fund if you're a funder. How to get funded if you're a provider.

Charities: find digital funding opportunities
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Charities: find digital funding opportunities

Digital funding opportunities for charities and other nonprofits.

Funders: running digital grantmaking programmes
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Funders: running digital grantmaking programmes

Digital grantmaking. Digital support programmes. Flexible funding. Open procurement. Catalyst's learning.

Inspiration

Inspiring stories from other charities.

Digital services: case studies
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Digital services: case studies

What others have done. Success stories.

More help

Get more personalised help

Free advice
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Free advice

Sources of free advice. Digital service design training.