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Trauma-informed design: an introduction for non-profits

Learn about trauma-informed design and how it applies to your service delivery. Read Chayn’s principles. Choose from 7 resources to continue your learning.
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Content design basics

7 x 6 minute micro-teach video sessions. What content design is, how to do it, what it looks like, layered content, writing as a team.
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8 ways to bring more human connection to your chatbot

Rehumanise content. Use simple language. Don't call it a bot or pretend its a real person. What being a Wizard of Oz with your chatbot means, and why you should do it.
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Six tips for moving your training from face-to-face to online

We look at how moving training services online can be made to work for your charity.
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How to use content design to help people access your services more easily

The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.
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How to use the Good Services Scale to measure your service's user-centredness

A free and downloadable scale based on the principles of good service design. Use it to measure how well your services work for your users.
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An introduction to holistic design

User-centred design is at the heart of a lot of digital philosophy. But users don't exist in isolation, they're embedded in communities and systems. We explore what this means for good design. Holistic design.
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How to write user stories

Making your stories actionable using the INVEST six-step process.
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How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
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40 tools for creating human connection through your digital services

Catalyst collaborator Deepr has launched an amazing resource that any charity can use to improve people’s wellbeing. Even (and especially) when delivering services online.
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How NoCode can help your charity website and digital services

NoCode tools give you superpowers and make it easier and quicker to build and integrate software functions when designing.
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3 steps to using NoCode well

Having interviewed three charities on their use of NoCode, we look at the themes that emerge.
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How to manage the initiation phase of a new digital project

The project initiation phase is about starting your new project well. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans explains how to run a good one.
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Design tool: 'user need statements' and why charities should use them

Learn how to create user need statements. The bridge between user research and designing or updating your services.
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How to build online communities for your service users

Tips on bringing your service users together online.
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How to prioritise what to develop next in your digital service or website

Using user stories and a simple framework.
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How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.
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Perspectives on NoCode

We hear from three organisations about why they find NoCode tools so useful for creating digital services.