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Service Delivery

COVID-19: Digital service delivery for charities

An open Google Doc lists best-practice, policies, guidance and more, for rapid deployment of essential charity services.

Design Hops online

Free online workshops, which offer the first step, or ‘hop’, into exploring the role of digital in charitable services

DigiSafe: Digital safeguarding guide

A step-by-step digital safeguarding guide. For charities designing new services or taking existing ones online.

How digital marketing can help you reach your audience

How can charities continue to help existing audiences understand the services they offer? Or even help new audiences understand their services using digital channels? That’s where digital marketing comes in.

How to build online communities for your service users

Your users have never been seeking meaning, purpose and connection as much as they are now. Here’s some essential tips on bringing them together online.

How to contribute your digital skills to COVID-19 responses

We look at some of the brilliant platforms and initiatives rapidly set up to help people and organisations contribute their digital, data and design skills during the COVID-19 crisis.

Internet forums - how to take a safety first approach to connecting vulnerable people online

Building communities can be hard. If community members are in difficult situations it can be even harder. Sometimes independent internet forums are the solution.

New service delivery models

This page gives an overview of some key principles behind digital service delivery. SCVO in collaboration with Third Sector Lab are also supporting organisations to share best practice through regular DigiShift zoom calls, DigiListen podcasts and blogs.

Organising Online - Thinking About Chat

Blog about coordinating volunteers remotely, by Common Knowledge.

Service recipes — self referrals, inbound communication, knowledge management and training strategy

Our five new recipes may be useful in helping you rethink your internal processes, as well as the services you deliver

Service recipes: delivering trauma support safely

The latest weekly update from our service recipes team. Including information from trauma relief charity Chayn and details on recent changes we’ve made to the service recipes platform.

Service recipes: from helping people get comfortable with tech, to facilitating peer-to-peer support with clients

This week, new service recipes from Barnardo's and Weekday Wow Factor.

Take Five #6: this week’s most useful charity digital content

The most relevant and useful digital content and events produced by the network and beyond. 

Take Five #7: this week’s most useful charity digital content

The most relevant and useful digital content and events produced by the Catalyst network and beyond. 

What Facebook and Mario Kart can teach charities about digital services

As charities we can be good at creating social value, and at solving social problems. But if you want people to use your digital service then you need to learn about user value too.

What fast food, fast drivers and hasty breakups can teach us about digital service design

Most assumptions are wrong. It sucks but it's true. This has big implications for how we design services in the sector. But assumptions can be fixed. Here's how...

Your charity needs to learn digital service design.

Anyone can learn the skills. Who will at your charity?
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