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Trauma-informed design: an introduction for non-profits

Learn about trauma-informed design and how it applies to your service delivery. Read Chayn’s principles. Choose from 7 resources to continue your learning.
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How to run a hybrid event

Running events where people attend online and offline. Integrating the experience. In-person and digital facilitators. Making interactions rewarding. Virtual breakouts. Tech rehearsals. Hybrid content.
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How to use content design to help people access your services more easily

The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.
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Learn: How to be an accessible facilitator

8 ways to make the online events you facilitate consistent and accessible for your colleagues, volunteers and beneficiaries.
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Digital accessibility Q&A: 11 answers to charities' questions

AbilityNet answer 11 questions on digital accessibility - on captions, websites, video sessions, finding users to learn their needs.
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Internet forums: how to take a safety first approach to connecting vulnerable people online

Building communities can be hard. If community members are in difficult situations it can be even harder. Sometimes independent internet forums are the solution.
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Why accessibility matters on your charity's website

Why charity websites need to be accessible. How to make them accessible. how to deliver it.
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40 tools for creating human connection through your digital services

Catalyst collaborator Deepr has launched an amazing resource that any charity can use to improve people’s wellbeing. Even (and especially) when delivering services online.
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An introduction to relational wellbeing and human connection in online services

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.