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How to create content using AI

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Using ChatGPT to help you write social media posts, craft case studies and update website content.
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Using trauma informed principles in content design

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How to write on your website or for your digital service in a way that minimises the chance of causing stress, anxiety, and trauma to your users. By Content Design London.
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Card sorting as user research for content projects

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#HowIUseIt 1: One researcher’s tips and tricks for getting the most out of card sorting activities.
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Simple way to check your online guides and information pages are useful

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How to be sure that you have written guides that are useful to as many people as possible and test what you create.
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How using jargon on your charity's website excludes people

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What jargon is. How to remove jargon. Why jargon-busters don't work. Why using jargon on your website can shut out the people you want to reach.
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Pair writing: a way to create user-centred content without the hassle of track changes

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What pair writing is, why it’s worth doing and how to do it well whether you’re working in-person or remotely.
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What makes writing more readable?

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Looking at how to make writing easier to read for people who find reading hard. Use the in-page toggle to compare easy and hard to read writing. By The Pudding.
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Why readability is important for your charity

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How to write readable content, so people who use your charity’s services can get what they need from it.
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Charity websites: 9 tips for a user-focused, content-first homepage

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Get tips on how to design a user-focused homepage. See insights from a survey of 30 charity homepages.
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How to create web pages that help people solve problems themselves

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Static advice content helps people understand what they need to do. Learn how to make it useful.
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Why good content design is important for your charity

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What is content design? Making your website easier to use with good content. Examples of good and bad content design.
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How to create anti-oppressive content

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Part 2/2: 12 tips to help your writing go beyond being inclusive and become anti-oppressive. Ways to keep learning. Resources to dive deeper with.
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Want to be more inclusive? You need anti-oppressive content

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Should I say ‘disabled person’ or ‘person with disabilities? ‘Person of colour’ or ‘BAME’? And if someone calls themself queer, brown or a crip - and I’m not part of that group - can I use that word too?
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Content design basics

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7 x 6 minute micro-teach video sessions. What content design is, how to do it, what it looks like, layered content, writing as a team.
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How to use content design to help people access your services more easily

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The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.