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How to create content using AI

Using ChatGPT to help you write social media posts, craft case studies and update website content.
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Using trauma informed principles in content design

How to write on your website or for your digital service in a way that minimises the chance of causing stress, anxiety, and trauma to your users. By Content Design London.
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Card sorting as user research for content projects

#HowIUseIt 1: One researcher’s tips and tricks for getting the most out of card sorting activities.
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Simple way to check your online guides and information pages are useful

How to be sure that you have written guides that are useful to as many people as possible and test what you create.
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How using jargon on your charity's website excludes people

What jargon is. How to remove jargon. Why jargon-busters don't work. Why using jargon on your website can shut out the people you want to reach.
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Pair writing: a way to create user-centred content without the hassle of track changes

What pair writing is, why it’s worth doing and how to do it well whether you’re working in-person or remotely.
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What makes writing more readable?

Looking at how to make writing easier to read for people who find reading hard. Use the in-page toggle to compare easy and hard to read writing. By The Pudding.
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Why readability is important for your charity

How to write readable content, so people who use your charity’s services can get what they need from it.
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Charity websites: 9 tips for a user-focused, content-first homepage

Get tips on how to design a user-focused homepage. See insights from a survey of 30 charity homepages.
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How to create web pages that help people solve problems themselves

Static advice content helps people understand what they need to do. Learn how to make it useful.
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Why good content design is important for your charity

What is content design? Making your website easier to use with good content. Examples of good and bad content design.
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How to create anti-oppressive content

Part 2/2: 12 tips to help your writing go beyond being inclusive and become anti-oppressive. Ways to keep learning. Resources to dive deeper with.
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Want to be more inclusive? You need anti-oppressive content

Should I say ‘disabled person’ or ‘person with disabilities? ‘Person of colour’ or ‘BAME’? And if someone calls themself queer, brown or a crip - and I’m not part of that group - can I use that word too?
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Content design basics

7 x 6 minute micro-teach video sessions. What content design is, how to do it, what it looks like, layered content, writing as a team.
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How to use content design to help people access your services more easily

The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.