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How to turn your user stories into a prioritised action plan

Becky Taylor of Deckchair looks at how to prioritise the work that needs to be done on your website using a simple framework.
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User Research and COVID-19

User Research and COVID-19: crowdsourcing tools and tips for remote research.
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User interviews: how to find treasure by asking good questions

Your users have some gold for you. You'll find it, but only if you prepare properly and ask the right questions. Here's how.
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Seven tips for leading your charity through its COVID-19 digital transformation process

Embracing digital change, experimentation and failure for charity leaders. You are not alone.
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User interviews: why you must do them

Why user interviews are important for any digital project. How they are not about ‘getting feedback’. What your questions should focus on.
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How to take action once you’ve written your user stories

Becky Taylor of Deckchair looks at how to make progress once you've developed user stories.
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How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
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Design tool: 'user stories' and why charities should use them

Learn how to use user stories to create accessible digital services that your users need.
Jargon busting
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Jargon busting

Confused by all the digital lingo?! Resources with all of the keywords to get you up to speed.

Getting advice
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Getting advice

Get free advice on any digital, data or design project.