Resource

Conducting user research

A guide into how to conduct user research while people must stay at home because of coronavirus.
Resource

What is user research and why is it vital to your charity?

User research is not the sexiest of activities. And it can feel like putting the brakes on your new idea. But if you want to build a digital service that meets your users’ needs, it’s a must-do.
Resource

How to turn your user stories into a prioritised action plan

Becky Taylor of Deckchair looks at how to prioritise the work that needs to be done on your website using a simple framework.
Resource

How to involve your users in shaping digital delivery

Six ways to involve your users in shaping your new digital delivery — when you can’t go and meet them.
Resource

Design tool: 'user need statements' and why charities should use them

Learn how to use user need statements to create accessible digital services that your users need.
Resource

How to do user research remotely

Making design research work remotely.
Resource

User Research and COVID-19

User Research and COVID-19: crowdsourcing tools and tips for remote research.
Resource

How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
Jargon busting
Resource Topic

Jargon busting

Confused by all the digital lingo?! Resources with all of the keywords to get you up to speed.

Getting advice
Resource Topic

Getting advice

Get free advice on any digital, data or design project.