Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Topics
Resource
Dealing with unconscious bias
What unconscious bias is and how it excludes people. How to reduce it in digital projects. Challenges when dealing with unconscious bias. From NCVO.
Resource
User research ‘hacks’
5 quick and easy things people can do to start understanding the needs of their users without expensive tools, professional expertise or a whole project. By Emma Parnell, for Catalyst's Content Seeds project.
Resource
User research: how to recruit participants
Learn how to find, communicate with and incentivise participants. Works for user interviews, testing sessions and codesign activities. Explains how to find the right participants and manage their personal data.
Resource
Current journey mapping: how to uncover your users’ experience of your service
Map people’s service experiences so you can improve them. Generate new insights into what people want and need from your service. Imagine new experiences and journeys for them.
Resource
Learn User Research email course
Free 6 part email course offering basic and deeper introductions to user research. Learn at your own pace.
Resource
How to get useful user research insights from focus groups
Find out how and when to do user research activities in a group setting.
Resource
The Catalyst Personas and User Need Statements (PUNS) Guide
A set of 4 step-by-step guides to understanding what your users need and creating design assets that demonstrate these needs. Takes you through the whole process. Includes templates.
Resource
How to run user interviews
How to prepare for an interview. Recruiting users. What questions to ask.
Resource
User interviews: why you must do them
Why user interviews are important for any digital project. How they are not about ‘getting feedback’. What your questions should focus on.
Resource
How to spot a user need and make your digital service float like a boat
User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
Resource
User research tools and tips from the Government Digital Service
User research: crowdsourcing tools and tips for remote research.
Resource
Design tool: 'user need statements' and why charities should use them
Learn how to create user need statements. The bridge between user research and designing or updating your services.
Resource
How to do user research using remote working tools
A full guide, including six techniques, their pros and cons, and when to use them.
Resource
User research: what it is and why it's so important
User research is not the sexiest of activities. And it can feel like putting the brakes on your new idea. But if you want to build a digital service that meets your users’ needs, it’s a must-do.
