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The Catalyst Personas and User Need Statements (PUNS) Guide

A set of 4 step-by-step guides to understanding what your users need and creating design assets that demonstrate these needs. Takes you through the whole process. Includes templates.
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How to run user interviews

How to prepare for an interview. Recruiting users. What questions to ask.
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User interviews: why you must do them

Why user interviews are important for any digital project. How they are not about ‘getting feedback’. What your questions should focus on.
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How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
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User research tools and tips from the Government Digital Service

User research: crowdsourcing tools and tips for remote research.
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How to do user research remotely

Making design research work remotely.
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Design tool: 'user need statements' and why charities should use them

Learn how to create user need statements. The bridge between user research and designing or updating your services.
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How to do user research using remote working tools

A full guide, including six techniques, their pros and cons, and when to use them.
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User research: what it is and why it's so important

User research is not the sexiest of activities. And it can feel like putting the brakes on your new idea. But if you want to build a digital service that meets your users’ needs, it’s a must-do.