Resources:

How to guide

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Catalyst resources
How to select the right digital tool for your charity
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How to select the right digital tool for your charity

NCVO's step-by-step process to take the pain out of choosing third party tools and software. For charities and social enterprises who want to make good tech decisions, in the right way.

How to spot a user need and make your digital service float like a boat
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How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.

How to embed collaboration in the design process
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How to embed collaboration in the design process

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.

How to get your charity's staff on board with digital
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How to get your charity's staff on board with digital

A look at some of the things you can do to help staff get on board with digital ways of working and running services.

From service to strategy: how to help digital transformation continue in your charity
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From service to strategy: how to help digital transformation continue in your charity

How to recognise the signs of digital transformation happening in your charity. How to help those changes continue.

How to create digital services without extra funding
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How to create digital services without extra funding

More and more charities are bidding for funding to grow their digital provision. We know that a grant to do this accelerates progress. But what can you do if you don't get the money for a big project? Hera Hussain of Chayn says you can still make good progress.

How to make charity & digital agency relationships work - Part 1
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How to make charity & digital agency relationships work - Part 1

Part 1/2: Charities have needs. Agencies have needs. Here are both.

How to write user stories
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How to write user stories

Making your stories actionable using the INVEST six-step process.

How to make charity & digital agency relationships work - Part 2
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How to make charity & digital agency relationships work - Part 2

Part 2/2: Four qualities that make a relationship work and how to put them into practice.

Creating strategies and processes
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Creating strategies and processes

Strategy, skills, transformation programmes, ways of working. For anyone creating processes for organisational change.

Writing for your users
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Writing for your users

How to use words and other content to make your services work better for your users and everyone else.

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