How a charity restructure helped Ben become a digital service designer
Ben Sykes never set out to work in charity digital. Like many of us who’ve ended up in digital roles, he used to do something else entirely. Then, when his charity needed to focus more on digital, he was the right person in the right place...
How to turn your user stories into a prioritised action plan
Becky Taylor of Deckchair looks at how to prioritise the work that needs to be done on your website using a simple framework.
How to build online communities for your service users
Your users have never been seeking meaning, purpose and connection as much as they are now. Here’s some essential tips on bringing them together online.
The key role of the charity digital lead
We look at the growing number of charities employing dedicated digital leads - and whether this trend is key to strengthening the sector's digital capabilities.
How do you lead a (digital) team to succeed without telling them what to do?
How do you keep a team together while delivering a project, while giving everyone the necessary autonomy and freedom to innovate? Abi Handley of Outlandish looks at some ways.
How micro charities and grassroots groups went digital: lessons from the pandemic
Superhighways reflects on six months’ intensive work helping small charities and community groups pivot to online service delivery during the pandemic - and what this might mean for their future digital needs.
Ten tips for new charity digital leads
Pauline Roche, a freelance writer and broadcaster about charity digital, gives her top ten tips for people who've just taken on responsibility for digital in their charity.
Why the project initiation phase is really important to your digital project
The project initiation phase is about starting your new project correctly. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans, director of Reply, argues that this is a big problem.
Why service design is co-production with knobs on
Move over co-production, service design is now the best way to involve your users in designing services. And it's more fun.