Resource

Leading a charity digital cohort: seven partners share their challenges and insights

We brought together seven of the partners currently leading Definition cohorts through their digital journeys, to share tips and insights on maximising engagement and value for the charities involved.
Resource

How a charity restructure helped Ben become a digital service designer

Ben Sykes never set out to work in charity digital. Like many of us who’ve ended up in digital roles, he used to do something else entirely. Then, when his charity needed to focus more on digital, he was the right person in the right place...
Resource

How Dingley's Promise used digital to support families during lockdown

Chief executive Catherine McLeod MBE tells us about Dingley's Promise's pandemic response, and how it has changed the way the charity supports families moving forward.
Resource

How the Children's Society coped with COVID-19

The pandemic has forced charities large and small into new ways of working - including accelerating digital transformation projects already under way. The Children's Society is adapting its work with and for vulnerable young people aged 10-18 to ensure it maintains the best support it possibly can. We talked to director of national operations Nerys Anthony about how the charity has been adapting to the COVID era - and sharing its learning with others.
Resource

Service recipes: How Knaresborough Connectors are helping self-isolating residents

Our weekly service recipe looks at how Knaresborough Connectors are bringing self-isolating residents together with other residents to get the right support.
Resource

Service recipes — self referrals, inbound communication, knowledge management and training strategy

Our five new recipes may be useful in helping you rethink your internal processes, as well as the services you deliver
Resource

Creating effective communication practices across multiple organisations.

We communicate all day long, through words, signs and body language. But how many of us communicate mindfully and with consciousness? Do you know how to have constructive conversations when views differ?
Resource

How Brighton Table Tennis Club has kept players connected during lockdown

Brighton Table Tennis Club had to close for lockdown in March - so how has the club made sure players can all still be involved and keep in touch?
Jargon busting
Resource Topic

Jargon busting

Confused by all the digital lingo?! Resources with all of the keywords to get you up to speed.

Getting advice
Resource Topic

Getting advice

Get free advice on any digital, data or design project.