A quick, easy and entertaining way to learn the secrets of digital service design. 30 minute read.

User research: crowdsourcing tools and tips for remote research.

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.

A full guide, including six techniques, their pros and cons, and when to use them.

Using user stories and a simple framework.

As charities we can be good at creating social value, and at solving social problems. But if you want people to use your digital service then you need to learn about user value too.

User research is not the sexiest of activities. And it can feel like putting the brakes on your new idea. But if you want to build a digital service that meets your users’ needs, it’s a must-do.

Pearls of wisdom from charity digital old timers who've been there and done it.

Digisafe is the best practice guide for charities designing new digital services or taking existing ones online. Funded by The Clothworkers' Foundation.

User-centred design is at the heart of a lot of digital philosophy. But users don't exist in isolation, they're embedded in communities and systems. We explore what this means for good design. Holistic design.

Tips on bringing your service users together online.

How to approach a shared solution from alternative perspectives. Provide opportunities for reflection, synthesis and shared working.

A free and downloadable scale based on the principles of good service design. Use it to measure how well your services work for your users.

Building communities can be hard. If community members are in difficult situations it can be even harder. Sometimes independent internet forums are the solution.

Why user interviews are important for any digital project. How they are not about ‘getting feedback’. What your questions should focus on.

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.

You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.

The project initiation phase is about starting your new project well. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans explains how to run a good one.

How to prepare for an interview. Recruiting users. What questions to ask.

Why charity websites need to be accessible. How to make them accessible. how to deliver it.

Free online workshops, which offer the first step, or ‘hop’, into digital service design and good websites design for charities.

Making design research work remotely.

Catalyst collaborator Deepr has launched an amazing resource that any charity can use to improve people’s wellbeing. Even (and especially) when delivering services online.

Having interviewed three charities on their use of NoCode, we look at the themes that emerge.

Making your stories actionable using the INVEST six-step process.

NoCode tools give you superpowers and make it easier and quicker to build and integrate software functions when designing.

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.

A charity guide to seven different types of design. All design disciplines are similar.

Slide deck and 'How to' pack from Good Things Foundation's June 2021 digital inclusion workshop.

Resources from our panel event, held on 22nd June 2021

Learn how to create user need statements. The bridge between user research and designing or updating your services.

Learn what others have done and copy or take inspiration from them. Any charity can do at least one of these things.

8 ways to make the online events you facilitate consistent and accessible for your colleagues, volunteers and beneficiaries.

An introduction to a model that any charity can adopt and implement, with benefits for staff and users.

5 steps to minimising risk. Covering both safeguarding and data security.

What fast food, fast drivers and hasty breakups can teach us about assumptions. Knowledge boards, assumption testing and more help.

Make sure you're properly examining all of the risks.

The words you choose matter when it comes to helping people to use your services. Here's how to make sure you get your language right.

New website, CRM or online service? Will you build it the old way? Or will you experiment with prototypes? A 27 minute micro-teach video session for charities.

What to do before you start a new website project. Building your own website or getting a specialist to do it. An NVCO guide.

Your website as a supermarket. Key ingredients in your plan. 4 questions to ask yourself. 7 planning steps.

Rehumanise content. Use simple language. Don't call it a bot or pretend its a real person. What being a Wizard of Oz with your chatbot means, and why you should do it.