Learn design thinking. Carry out user research to uncover the needs and contexts of the people you support. Look at what research methods work best and how to use them in fair and ethical ways. Led by Fan Sissoko, Researcher and Designer.
Watch and learn
- What is "design research"?
- How to frame research questions and choose appropriate research methods
- Simple research techniques to help discover the priorities and urgent needs of people you're serving
The video includes a Q&A session at 52 minutes. The principles, mindsets and methods it teaches applies to any moment, not only times of uncertainty.
This video is part 2 of 'Learn design thinking', a 5 module online course for charities. It was developed by Shift for the Beyond programme in 2020.
Support & services
Our free services help you make the right decisions and find the right support to make digital happen.
Learn what other non-profits are doing
39+ organisations share 50+ Guides to how they use digital tools to run their services. Visit Shared Digital Guides.
