Post-it notes stuck to a wall, with the main one in focus reading 'Keep it simple'

A guide to creating inclusive online learning experiences.

Why inclusive learning experiences are important

An inclusive learning experience considers your audience and the barriers or challenges they may face when engaging with learning. 

This is particularly important online, as you have less information and context about your learners and no longer have the immediate cues as to any barriers they may be experiencing. 

Barriers are anything that require them to engage with learning in a different way, including any temporary or situational impairments that may be disabling their ability to take part in the learning activity (e.g. juggling caring responsibilities or joining the learning from a noisy environment).

When you remove barriers for some you remove them for everyone

Accessible learning removes the requirement for anyone to have to disclose that they have a difficulty or disability, because remember, not everyone wants to. It also removes the need to re-design material or create alternative resources to suit individual needs. Providing flexibility and options should help you anticipate and address most barriers. When you remove barriers, you do so for everyone.

Nine top tips for being inclusive

1. Use a variety of methods

Mixed methods will provide people with an opportunity to convey their thoughts, emotions and opinions in a way that they're most comfortable with. For example, at Beyond* we have webinars, workshops, Huddles, and 1:1 sessions for learning. If our learners have any questions or concerns, the team can be reached via Zoom, Slack, emails, or telephone in an attempt to make learning and engagement accessibility agnostic. [* Note: the Beyond programme has now ended.]

2. Provide methods to opt in/out of certain activities

Everyone learns differently, and being flexible in this way will allow people to have ownership of their learning and the choice to try working on something they want e.g. with our Prototyping in Practice workshop. From the outset, this approach provides an opportunity for learners to feed back and reflect their view of the learning environment as they make their own decisions.

3. Give clear expectations for tasks, including what is 'enough’

This encourages active learning and promotes clear norms of engagement for people e.g. stating how much time a particular task should take. This can also help to build rapport, and respond to concerns that your learners may have. Having clear expectations and knowing that learners should only do as much as they feel is possible for them, can help people feel supported and prepared in the environment and result in the production of high quality work.

4. Consider dexterity

Some people may have limited coordination of their movement. It can be helpful to close the inclusion gap without relying on the assumption that people are all using devices, such as a keyboard and mouse, in the same way. 

5. Build in (and take) breaks

We’ve all been stuck in front of a screen for hours, and this can be difficult for many people. Taking breaks reduces cognitive load; helps keep focus, and increases productivity. Other benefits of taking breaks include stress relief, a memory and creativity boost, and good performance.

6. Provide a recording of the session

Workshops and webinars are often very informative, which is great, but can also be a bit tricky for some people. Recording the sessions (to share publicly or just with attendees) helps people to listen and/or watch back and learn at their own pace if something was missed, or if they were unable to attend the full session. It’s also helpful for people who want to rewatch content for comprehension purposes as they have control of the speed and pace of the content.

7. Outline your agenda

This can include the course syllabus or what is being covered in each session. Being upfront about this will allow people to feel reassured that their needs are catered to, and also helps spot any gaps in the provision that they can bring to your attention.

8. Avoid idioms and jargon

Training for people who might not be familiar with a topic can sometimes feel overwhelming. Using jargon or idioms can act as an additional barrier, whereas using clear language can help people understand written information quickly and easily. It can also help speakers get their message across, limiting any potential misunderstanding.

9. Create accessible content

Accessible content provides equal access, equal opportunity and creates a friendly environment. 

When creating content it's best-practice to ensure that your content is both visual and on-visual (e.g. subtitles of videos), that your images have descriptions to accompany them and Alt text. 

Accessibility can feel complicated or overwhelming, but following these practical steps can ensure that everyone who engages with your work is able to take the most from it that they possibly can.

Useful resources

Our Catalyst network - what we do

Support & services

Our free services help you make the right decisions and find the right support to make digital happen.

Learn what other non-profits are doing

39+ organisations share 50+ Guides to how they use digital tools to run their services. Visit Shared Digital Guides.