Creative Commons License
All work linked to, or on this page is licensed under a Creative Commons Attribution 4.0 International License

View a searchable version of this page's contents.

Some assets are work in progress. You may freely download and reuse or remix them - see the Creative Commons licence. You do not need to ask for permission.

Charities working in the open

Links to useful real-life design assets and project reflections created by charities and digital partners, funded by Catalyst.

1625 Independent People

Outlandish supports ten charities who want to help digitally excluded groups gain access to support, and communicate effectively online. They need support with prototyping approaches and solutions to make this happen.

AVA - Against Violence and Abuse

Building an online training platform for professionals supporting domestic abuse survivors.

Action with Communities in Rural England (ACRE)

SIDE labs support six charities looking at service users who share a need to connect either with one another for peer support and learning, or with the charity through a safe and accessible platform. Some users may have English as a second language.

Age UK

An interactive platform to maximise volunteer involvement in services for older people across the Age UK network.

Age UK Oxfordshire

Creating an online booking system for exercise classes, supported by an integrated database, using off-the-shelf tools.

Alive Activities Ltd

Creating a teleconferencing platform for older people.

Ashford Place

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Back Up Trust

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

Beats Bus Records

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Blood Cancer UK

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Bounceback Food CIC

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

Brathay Trust

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

CHAS Bristol

DXW works with four charities in this challenge to help them respond to a recent and increased need for them to evolve ways of working and delivering services to internal and external users. DXW supports the charities to transform, enabled through digital technology and agile approaches. The starting point was to develop a strategy and plan, taking forward insights from discovery, to guide what to do and how to do it. How to engage with the user was the central component.

CancerCare North Lancashire and South Cumbria

Creating a therapeutic Minecraft world for teens affected by cancer and loss to connect with peers, youth workers and therapists.

Caring Together Charity

Caxton Youth Organisation

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Centre for Fun and Families Ltd

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

Charlton Athletic Community Trust

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

Chiltern Music Therapy

Prototyping a digital solution to support digital music therapy provision to vulnerable people.

Citizens Advice North East Derbyshire

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Citizens Advice Southampton

Developing a video hub solution, providing advice to vulnerable people.

Collage Arts

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Community Action Hampshire (trading as Action Hampshire)

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Community Action for Refugees and Asylum Seekers (CARAS)

Developing an integrated appointments system to support refugees and asylum seekers

Community Action:MK

A data collection and intelligence platform for the VCSE sector in Milton Keynes.

Connect: North Korea

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Contact

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Council for Learning Outside the Classroom

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

End Youth Homelessness

Outlandish supports ten charities who want to help digitally excluded groups gain access to support, and communicate effectively online. They need support with prototyping approaches and solutions to make this happen.

Enterprising Youth C.I.C

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

Equal Care Co-op

A co-owned digital platform that matches people who need support with those who can provide it, then providing services that allow them to manage their relationship.
  • Progress report on the development of the pilot: achievements, approach, methodolgy (2020, for Nesta).

Equation

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.
  • User need statements jamboard. This shows the plan for the definition programme as well as user needs statement, riskiest assumptions to test and a knowledge board from the start of the programme. 
  • User flow miro board. A flowchart designed to help plan the app. The app is designed to act as an interactive story where children aged 9+ can learn about relationships and how to behave in relationships.
  • Prototype - clickable, interactive
  • Video app prototype A video of a paper prototype from the start of the programme, that Equation wanted to turn into a more clickable and interactive prototype to test how users interact with the content and what choices they make. 
  • Playback slide deck

Galloway's Society for the Blind

Tech Ability: a project tackling digital isolation among visually impaired people in Lancashire.

Global Link (Lancaster)

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Inclusion London

Creating ways for staff and volunteers working with deaf and disabled people to create digital media pieces that tell their story.

Intergenerational Music Making (IMM)

SIDE labs support six charities looking at service users who share a need to connect either with one another for peer support and learning, or with the charity through a safe and accessible platform. Some users may have English as a second language.

Just Like Us

Prototyping an online resource database and training solution for educators delivering LGBT+ curriculum.

Kent Coast Volunteering

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Lancashire, Manchester and North Merseyside Wildlife Trust

An integrated platform to help users interact with their wellbeing service.

Living Well Consortium

A project to improve a user's journey when seeking a mental health therapist on the Consortium's website. As part of their early work at the end of 2020 the Consortium and their partners, The Developer Society, have created these design assets:
  • Big user need statement an overarching user need statement and its evolution across four drafts. Likely they will discover other more granular user needs too.
  • Prospective user journey an initial idea of what they think a better user journey might look like, created before doing user research interviews. This journey is likely to evolve.
  • User flow diagram shows the path a user would take when using their website to request support, receive a pre-therapy interview and book a therapy session.
  • Knowledge board an important early-stage asset, created to get an overview of what they know and where their knowledge gaps are.

London Arts in Health Forum

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

London Bubble Theatre Ltd

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

Moving On Durham

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

Musiko Musika

Creating an e-learning platform for disadvantaged families with early years children

One Walsall Ltd

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

Oxford Hub

Building a web application to manage volunteer-run support programmes in Oxford.

Parochial Church Council of the Ecclesiastical Parish of Totnes with Bridgetown

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Pennysmart CIC

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

REUSE NETWORK

A platform for charity shops to market and sell their products without having to open to the public.

Reconnection/EDCN

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Refugee Women Connect

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

Salford Voluntary and Community Services

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Skills Builder Partnership

Online platform that allows any individual, anywhere to build their skills within Skills Builder's universal framework.
  • App prototype shows mobile experience and has some hotspots set up to support user testing (Content in modules is not open for others to reuse because it belongs to Skills Builder Partnership and falls under a different license).
  • Development board containing: assumptions; understanding the challenge (problem statements, functionality prioritisation matrix, success criteria); understanding our users and their needs (personas); understanding the courses and content (the learning cycle); understanding professional learning (routes into platform); journey mapping; MOSCOW board; road map; epics (including development tickets and examples of how this is communicated to agency).

Stonewall Equality Limited

DXW works with four charities in this challenge to help them respond to a recent and increased need for them to evolve ways of working and delivering services to internal and external users. DXW supports the charities to transform, enabled through digital technology and agile approaches. The starting point was to develop a strategy and plan, taking forward insights from discovery, to guide what to do and how to do it. How to engage with the user was the central component.

TLC College

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

The Co-operative College

Improving experience of online courses for young people with learning difficulties, disabilities and autism.

The Federation of Groundwork Trusts

A project to improve their online learning service for communities and vulnerable groups.

The Margate Bookie

SIDE labs support six charities looking at service users who share a need to connect either with one another for peer support and learning, or with the charity through a safe and accessible platform. Some users may have English as a second language.

The Matthew Project

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

The Pace Centre

DXW works with four charities in this challenge to help them respond to a recent and increased need for them to evolve ways of working and delivering services to internal and external users. DXW supports the charities to transform, enabled through digital technology and agile approaches. The starting point was to develop a strategy and plan, taking forward insights from discovery, to guide what to do and how to do it. How to engage with the user was the central component.

The Scout Association

Platform that helps volunteers self-assess their digital skills, then matches them to the tools and resources to improve their skills.

The Smith-Magenis Syndrome (SMS) Foundation UK

DXW works with four charities in this challenge to help them respond to a recent and increased need for them to evolve ways of working and delivering services to internal and external users. DXW supports the charities to transform, enabled through digital technology and agile approaches. The starting point was to develop a strategy and plan, taking forward insights from discovery, to guide what to do and how to do it. How to engage with the user was the central component.

The Stroke Association

Creating a centralised digital platform for group volunteers to connect, access information and share resources.

The Wildlife Trust for Lancashire, Manchester and North Merseyside

An integrated platform to help users interact with their wellbeing service.

The Women's Organisation

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

Together for Short Lives

Panda works with nine charities who need support to improve their website content, information architecture and user experience. This will involve developing accessible content, prioritising requirements and prototyping solutions.

Turner Contemporary

A project to engage older people through creative and social learning opportunities, in ways that reduce isolation and digital exclusion. Working with digital partner, Storythings.

UpRising

Villiers Park Educational Trust

Erica Neve supports nine charities with content design techniques for eLearning. Some need to find the right tools for them and their users. Some need to test and iterate a solution using existing platforms and tools.

Voices in Exile

Outlandish supports ten charities who want to help digitally excluded groups gain access to support, and communicate effectively online. They need support with prototyping approaches and solutions to make this happen.

Voluntary Organisations’ Network North East (VONNE)

Reply works with the second two cohorts, this one of eleven charities with a focus on digitising young people and children's services who have been through a discovery phase. They would benefit from initial coaching or guidance to help them consolidate what they’ve learnt so far and further refine their challenge and audience. They’ll need some support to work out what their next steps should be - for some this will be more user research, while others will already be well-placed to prototype.

WECIL LTD

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Warrington Youth Club Limited

WellChild

SIDE labs support six charities looking at service users who share a need to connect either with one another for peer support and learning, or with the charity through a safe and accessible platform. Some users may have English as a second language.

Worcester Cathedral Education Department

We Are Open supports ten charities to prioritise their user needs, and prototype and tests solutions, using where possible existing technologies and platforms. Some organisations need to learn more about their users' needs and behaviours to make progress. They need support to identify who they should talk to next and how to validate their riskiest assumptions and questions. Added challenges include digital exclusion of beneficiaries and safeguarding considerations.

Sector Challenges

Seven challenges across four sectors most affected by COVID-19. Focusing on problems which multiple organisations are working hard to solve.

Each challenge led by a digital partner working with 5-7 charities.

Together running user research and prototyping activities. Seeding solutions that any charity or partnership may take on and grow.


Sector Challenge 1 - Supportive online environments

Tectonic and six charities are testing ways to create supportive online environments for people working with others experiencing mental health crises.

Sector Challenge 2 - Strengthening approached for social prescribing

Lightful and five charity partners are exploring innovation and data sharing for better social prescribing across mental health and wellbeing organisations.
  • Concept sketches concepts, sketches that explore potential solutions.
  • Project canvas exploring desired outcomes, user groups and delivery challenges.

Sector Challenge 3 - Effective online counselling services for survivors

Deepr Design, Neontribe and Promo Cymru and five charity partners are prototyping effective approaches for organisations who are moving online their counselling service for survivors of sexual abuse and domestic violence.

Sector Challenge 4 - Creating meaningful connections

Co:create and six charities are exploring how survivors of sexual abuse and domestic violence might create meaningful and trusting online connections with support organisations.

Sector Challenge 5 - Reaching digitally excluded families

Dartington Service Design Lab and six charities are exploring solutions that could help digitally excluded families. They are doing this to help all charities working in this area. All learning is being made open.

Sector Challenge 7 - Redefining volunteering

The Developer Society and three charities are rethinking how the volunteering model could work better to help families and support different areas of a family's ecosystem when needed.

Sector Challenge 9 - Claiming universal credit remotely

Dynamic Skillset and four charities are finding ways to ensure parents and carers without easy access to data or devices get the support they need.

Sector Challenge Programme

  • Reflections blog reflecting on the first half of the Catalyst Sector Challenge Programme.
  • Midpoint blog reflecting on the first half of the Catalyst Sector Challenge programme.

Digital partners running group programmes

Blogs, weeknotes and useful tools from agencies helping groups of charities prototype similar solutions to different types of challenges.

Erica Neve

Outlandish

Panda

Reply

SIDE Labs

We Are Open

Templates and illustrations

  • Digital project illustrations - from Bryan Mathers at We Are Open Coop. If you use these please attribute “cc-by-nc-nd Bryan Mathers for We Are Open Co-op”

Creating shared digital service elements for charities

Projects creating tools and functions to perform common digital tasks, that can be used across the sector.

No items found.

Open Working Learnings

Insights and learning recorded by OWL.

You'll see more design assets from other projects on this page as our work progresses.

An initiative of Catalyst in collaboration with Third Sector Lab and others, part of the Catalyst and The National Lottery Community Fund COVID-19 Digital Response.