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Top tips on service design

Most assumptions are wrong. It sucks but it's true. This has big implications for how we design services in the sector. But assumptions can be fixed. Here's how...
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Why the project initiation phase is really important to your digital project

The project initiation phase is about starting your new project correctly. Too often it doesn't happen, or doesn't happen right. Bex Rae-Evans, director of Reply, argues that this is a big problem.
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Why service design is co-production with knobs on

Move over co-production, service design is now the best way to involve your users in designing services. And it's more fun.
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How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
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Your charity needs to learn digital service design.

Anyone can learn the skills. Who will at your charity?
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SCVO Designing your services

A hub with practical guidance and answers to common questions about how organisations can manage during the COVID-19 crisis.
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Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.
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What 55 charities hope for from Catalyst’s Definition programme

Many charities need help to turn their user research into a clear idea of what solution to build.