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Why design is more important than digital for charities

Why design is more important than digital, and how to start thinking ‘design first’ rather than ‘digital first’.
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Your charity needs to learn digital service design.

Anyone can learn the skills. Who will at your charity?
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How to spot a user need and make your digital service float like a boat

User needs are what make your digital service boat float. Fudge the needs and you’ll sink. Nail them to your mast and you’ll be cresting a wave of 'user value' from here to Charity Digital Bay.
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Top tips on service design

Most assumptions are wrong. It sucks but it's true. This has big implications for how we design services in the sector. But assumptions can be fixed. Here's how...
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Design tool: 'user stories' and why charities should use them

Learn how to use user stories to create accessible digital services that your users need.
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Turning the tap back on: creating empathy through online services

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.
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How to embed collaboration in the design process

As Founders and Coders' latest Collaborative Digital Training Programme concludes, Gregor Thomson explains why collaboration is so key to the sprint process.
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What skateboards and motorbikes can teach us about designing digital services

You don’t have to be a designer to understand the principles of digital service design. And if you want to get digital funding it’s going to pay to understand them.
Jargon busting
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Jargon busting

Confused by all the digital lingo?! Resources with all of the keywords to get you up to speed.

Getting advice
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Getting advice

Get free advice on any digital, data or design project.