Blog

Turning the tap back on: creating empathy through online services

Published on
May 14, 2020
in
How Tos
Joe Roberson

Online services are amazing but they can't provide all the things face-to-face services do. We're losing some of the empathy that comes from the flow of human connection - what we call relational wellbeing.

How one charity used digital to connect with its community

Published on
May 13, 2020
in
Case Studies
Julian Blake

When COVID-19 struck, BaNES 3SG reacted fast, with a community hub that has provided services to thousands. We look at how it did it.

How to select the right digital tool for your charity, and feel good about how you chose it

Published on
May 13, 2020
in
How Tos
Joe Roberson

Introducing Assemble, a new step-by-step process to take the pain out of choosing third party tools and software. For charities and social enterprises who want to make good tech decisions, in the right way.

Service recipes: your weekly inspiration on how other charities deliver services

Published on
May 7, 2020
in
Perspectives
Alessandra Canella

This week we have five new recipes, contributed by a range of charities, some who have had a strong digital focus for years and others who are just starting out.

What is lockdown really going to cost charities?

Published on
May 7, 2020
in
Perspectives
David Ainsworth

Initial estimates were that lockdown would cost the sector £3.7bn - but is that really right? We look at the data in more detail.

Take Five #3: this week’s most useful charity digital content

Published on
May 6, 2020
in
Updates
Joe Roberson

Here’s a quick take on the most relevant and useful content and events produced by our network and beyond over the last six days. Hat tip to SCVO in Scotland for helping make sure we don’t go short during this Bank Holiday week!

COVID-19: One in three charities has cancelled services due to lack of digital skills or tech

Published on
May 1, 2020
in
Perspectives
Zoe Amar

Our survey of charity digital skills has been updated to include information on how COVID-19 has affected the sector. One early finding is that one in three lack the skills or tech to cope.

Take Five #2: this week's most useful digital charities content

Published on
April 30, 2020
in
How Tos
Joe Roberson

A quick take on the most useful content produced by the Catalyst network and beyond over the last seven days.

How GROWing Links uses social media to get food to those in need

Published on
April 30, 2020
in
Case Studies
Julian Blake

Charities are adapting to the COVID-19 reality - including in Penzance in west Cornwall, where local food charity GROWing Links has faced a surge in demand for its Street Food Project service, which provides food to vulnerable people in the community.

Service recipes: our new tool to help you learn how other charities deliver services

Published on
April 30, 2020
in
Updates
Chris Thorpe

An early version of our service recipes platform is now live. The platform collects practical examples of services charities have delivered digitally, which other charities can reuse and learn from. A collaboration of Catalyst with FutureGov, Snook and CAST

How SafeLives uses tech to tackle domestic abuse during COVID-19

Published on
April 29, 2020
in
How Tos
Julian Blake

How one charity shifted more services online while experiencing a surge in demand and a drop in income.

The phases of products. Some little badges you’ll start seeing soon.

Published on
April 29, 2020
in
Updates
Chris Thorpe

Why releasing things early, but making it clear to users about what phase a service is in, allows you to get products out quicker and makes them better through use and feedback.

How to think about safeguarding when delivering services online

Published on
April 29, 2020
in
How Tos
Joe Roberson

We look at how to make sure you're properly examining all of the risks with online services.

How to risk assess your preferred third party platform for online service delivery

Published on
April 29, 2020
in
How Tos
Joe Roberson

Digital safeguarding and security can be confusing. This is a charity guide to making it easier.

Six tips for moving your training from face-to-face to online

Published on
April 29, 2020
in
How Tos
Joyce Borgs

We look at how moving training services online can be made to work for your charity.